A parent has spent 12 weeks asking and waiting for a document that relates to an investigation of a Primary School failing to meet Special Education Needs resulting the child having to be home educated as a result of School trauma. The parent completed all stages of the school's complaints process and reached the level in which the Head of Children, Families and Schools and was trying to find out if statutory process had been followed by the ERYC in it's investigation. It was the parents belief that this had not been the case but after months of asking for evidence and being ignored they submitted a Subject Access Request (SAR) in order to obtain a report from an interview with the Head Teacher of the school. The email below shows that this document never existed and was basically a further delaying tactic form the council in an attempt to slow down the parent or even make them want to give in:
Dear
The customer relations team have had confirmation that the conversation between Mr and the Head Teacher was via a phone call therefore there is no record of the conversation. I hope this helps to clarify your query.
Customer Relations Manager
Customer Relations Team
(01482) 396422
www.eastriding.gov.uk
< >Mon, Aug 8 Hi , So just to confirm I have been asking for this document from several different heads of service and officers since 22nd May which apparently required me having to file an official SAR which came to me after the timeline outlined in the data protection act and to not contain this document. Now after having to ask several other members of ERYC and preparing to take this to the ICO you are only now telling me that this document doesn't actually exist!? Can you please tell me how the local authority can justify treating someone in this way? Needless to say, I am not at all satisfied with this and will be taking this further. Yours,
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