If someone is really in immediate difficulty i.e. safeguarding, they should go to the front door 01482 395500 and choose option 1.
OFSTED Area SEND Inspection Report
As a result of the findings of this inspection and in accordance with the Children Act 2004 (Joint Area Reviews) Regulations 2015, Her Majesty’s Chief Inspector (HMCI) 2 has determined that a Written Statement of Action (WSOA) is required because of significant areas of weakness in the area’s practice. HMCI has also determined that the local authority and the area’s clinical commissioning group (CCG) are jointly responsible for submitting the written statement to Ofsted.
LGO Findings of ERYC false investigation of FII (Fabricated or Induced Illness)
Summary: Mr C says the Council was at fault for the way in which it investigated safeguarding concerns involving his wife’s children. He says the Council caused him and his family injustice in the form of distress by being inconsiderate and intrusive. Mr C complained using the statutory complaints procedure which involves an independent investigation and review panel. This process found the Council to be at fault for numerous failures in the investigation. The Council’s complaints procedure was too slow but the Ombudsman considers the findings of that process to be fair. We have recommended a remedy for the injustice caused.